Senior Office Management Aide

Unit: Teamster

Grade: 5

Salary Range: Starting Salary: $48,154.89

Posting Date: Friday, November 15, 2024

Application Deadline: Friday, December 6, 2024

Application Procedure:

Please submit a cover letter, resume and any additional materials detailing your qualification no phone calls or letters. Send your information to JOBS@bostonhousing.org. Deadline: Friday, December 6, 2024. Please be sure to identify the position you are applying for.

General Description:

ABOUT US:
Boston Housing Authority (BHA) fosters sustainable communities by providing quality affordable housing, bringing stability, opportunity, and peace of mind to thousands of low and moderate-income families across Greater Boston and the City of Boston as a whole. As the largest provider of affordable housing in Boston, one of the most expensive cities in the country, BHA understands housing as a crucial platform for individual, household, and community stability. Through its Public Housing communities and Section 8 rental assistance programs, BHA provides housing assistance and services to more than 58,000 low and moderate-income households, including families with children, older adults, and individuals with disabilities. In all aspects of our operations, internally and externally, BHA is committed to breaking down the barriers to racial equity and justice in housing and related fields that disproportionately impact Black, Indigenous, and people of color (BIPOC) communities.

DIVERSITY AND INCLUSION: 
As a proud to be an Equal Opportunity Employer, qualified applicants receive consideration for employment without regard to race, national origin, age, sex, religion, physical or mental disability, genetic information, sexual orientation, gender identity, gender expression, marital status, and military and veteran status, or any other basis protected by local, state or federal law. To the greatest extent possible, it is the policy of BHA to give preference in employment to BHA residents, leased housing residents, and low-income persons. As a housing authority, we recognize the historical role that residential racial segregation has played in the City of Boston. The BHA of today and in the future will actively address and dismantle barriers to becoming a diverse, equitable, and inclusive city.

ABOUT THE JOB: 
Under the supervision of a Housing Manager, performs a variety of office-related tasks as well as the property management activities of rent collection and living unit inspections. Manages a site-based work order system and/or independently manages the rent collection process.

 

Duties & Responsibilities:

• Performs a wide-range of routine and non-routine general office duties, including filing, collection of data, answering telephones, recording messages, filling in forms, cards, vouchers and requisitions; copying reports, bills and correspondence.
• Prepares and checks papers and records, including such activities as analyzing, classifying and filing material of a routine nature.
• Processes work orders from receiving to data entry for a site-based work order system.
• Takes work order requests from residents, fills out work order logs, maintains work order data base and filing systems and performs other work order- related duties.
• Performs rent collection- related activities including receiving payments from tenants, recording payments on ledger cards, maintaining the ledger card system, preparing collections for daily deposits, holding private conferences related to rent collection and going to grievance hearings and/or court regarding rent collection issues.
• Performs unit inspection related activities by participating in and successfully completing inspection training, compiling and preparing forms related to inspections, notifying tenants of scheduled inspection, conducting inspections according to predetermined standards, completing inspection summary reports.
• Conducts resident interviews to obtain pertinent information including family income and status for annual resident re- certification.
• Resolves or assists Housing Manager in resolving tenant problems.
• Performs other related duties as required.

Minimum Qualifications & Experience: High School diploma or GED required, Associates Degree and/or business courses preferred. Must have recent experience in typing and general office work. Ability to type at a rate of 35-40 words-per-minute is essential. Previous work experience in general office work, preferably in a public agency, is desirable. Must have good interpersonal skills and employ tact in dealing with others.

BHA BENEFITS:
BHA's generous benefits package includes 14 paid holidays, 3 personal days, 2 weeks of vacation, 3 weeks of paid sick leave, MBTA discount, participation in the city's pension plan, and healthcare through the Commonwealth, and much more.