Senior Office Management Aide

Unit: Teamster

Grade: 5

Salary Range: Starting Salary: $42,191.85

Posting Date: Wednesday, January 11, 2023

Application Deadline: Wednesday, February 1, 2023

Application Procedure:

Please submit a cover letter, resume and any additional materials detailing your qualification no phone calls or letters.  Send your information to  Deadline: Wednesday, February 1, 2023.  Please be sure to identify the position you are applying for.

General Description:

Boston Housing Authority (BHA) provides quality affordable housing for low-income families and individuals through the public housing and Section 8 rental assistance programs. BHA serves more than 58,000 of Boston’s most vulnerable residents including elderly, disabled, children and low-income families from a broad range of backgrounds and experiences. We foster vital communities that are essential to the city of Boston;s economic diversity and way of life. As the largest housing provider in Boston, we bring stability, opportunity, and peace of mind not only to the thousands of low-income families we support, but to the city as a whole.

Under the supervision of a Housing Manager, performs a variety of office-related tasks as well as the property management activities of rent collection and living unit inspections.  Manages a site-based work order system and/or independently manages the rent collection process

Duties & Responsibilities:

  • Performs a wide-range of routine and non-routine general office duties, including filing, collection of data, answering telephones, recording messages, filling in forms, cards, vouchers and requisitions; copying reports, bills and correspondence.

  • Prepares and checks papers and records, including such activities as analyzing, classifying and filing material of a routine nature.

  • Processes work orders from receiving to data entry for a site-based work order system.

  • Takes work order requests from residents, fills out work order logs, maintains work order data base and filing systems and performs other work order- related duties.

  • Performs rent collection- related activities including receiving payments from tenants, recording payments on ledger cards, maintaining the ledger card system, preparing collections for daily deposits, holding private conferences related to rent collection and going to grievance hearings and/or court regarding rent collection issues.

  • Performs unit inspection related activities by participating in and successfully completing inspection training, compiling and preparing forms related to inspections, notifying tenants of scheduled inspection, conducting inspections according to predetermined standards, completing inspection summary reports.

  • Conducts resident interviews to obtain pertinent information including family income and status for annual resident re- certification.

  • Resolves or assists Housing Manager in resolving tenant problems.

  • Performs other related duties as required.

Minimum Qualifications & Experience:

High School diploma or GED required, Associates Degree and/or business courses preferred. Must have recent experience in typing and general office work. Ability to type at a rate of 35-40 words-per-minute is essential. Previous work experience in general office work, preferably in a public agency, is desirable. Must have good interpersonal skills and employ tact in dealing with others.

BHA's generous benefits package includes 13 paid holidays, 3 personal days, 2 weeks of vacation, 3 weeks of paid sick leave, participation in the city's pension plan, and healthcare through the Commonwealth, and much more.

An Equal Opportunity Employer

Bilingual candidates are encouraged to apply.
Please submit a cover letter and resume to:
Please be sure to identify the full name of the position you are applying for.
Thank you.



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