Contact Us

Boston Housing Authority (BHA) is committed to providing the best service possible and encourages communication.

Our business hours are Monday through Friday from 9:00 AM through 5:00 PM.

BHA's main telephone number is (617) 988-4000; TTY: (800) 545-1833 x420.

The BHA is piloting a new customer service platform, Zendesk. Please click here to submit a request and select the appropriate issue through the dropdown menu and you will receive an email with the relevant information. Thank you for working with us to improve customer service at the BHA.

The main office address is:

Boston Housing Authority
52 Chauncy Street
Boston, MA  02111



Find the Department you are looking for. 

For Media Inquiries, contact Brian Jordan, Director of Communications, at (617) 988-4395 or by email.

Please submit an official Public Records Request or Freedom of Information Act request through the BHA's Legal Department.


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