Contact Us

The Boston Housing Authority (BHA) is committed to providing the best customer service possible and encourages communication. Our business hours are Monday through Friday from 9:00 AM through 5:00 PM.

Please submit a customer service request by clicking here.

You may also review frequently asked questions (FAQs) about the BHA by clicking here.

BHA's main telephone number is (617) 988-4000; TTY: (800) 545-1833 x420. Dial 0 to reach our customer service team during business hours.
We look forward to serving you and improving customer service at BHA. 

The main office address is:

Boston Housing Authority
52 Chauncy Street
Boston, MA  02111



Find the Department you are looking for. 

For Media Inquiries, contact Brian Jordan, Director of Communications, at (617) 988-4395 or by email.

Please submit an official Public Records Request or Freedom of Information Act request through the BHA's Legal Department.


Stay connected and up to date