Assistant Director of Tenant Based Program Assistance

Unit: Exempt

Department: Leased Housing

Grade: 13

Salary Range: $76,842.50 - $97,087.70

Posting Date: Thursday, January 16, 2025

Application Deadline: Thursday, January 30, 2025

Application Procedure:

Please submit a cover letter and resume detailing your qualification. No phone calls or letters. Submit your resume, cover letter, and any additional materials to jobs@bostonhousing.org. Deadline: Thursday January 30, 2025. Please be sure to identify the position you are applying for.

General Description:

ABOUT US:
Boston Housing Authority (BHA) fosters sustainable communities by providing quality affordable housing, bringing stability, opportunity, and peace of mind to thousands of low and moderate-income families across Greater Boston and the City of Boston as a whole. As the largest provider of affordable housing in Boston, one of the most expensive cities in the country, BHA understands housing as a crucial platform for individual, household, and community stability. Through its Public Housing communities and Section 8 rental assistance programs, BHA provides housing assistance and services to more than 58,000 low and moderate-income households, including families with children, older adults, and individuals with disabilities. In all aspects of our operations, internally and externally, BHA is committed to breaking down the barriers to racial equity and justice in housing and related fields that disproportionately impact Black, Indigenous, and people of color (BIPOC) communities.

DIVERSITY AND INCLUSION: 
As a proud to be an Equal Opportunity Employer, qualified applicants receive consideration for employment without regard to race, national origin, age, sex, religion, physical or mental disability, genetic information, sexual orientation, gender identity, gender expression, marital status, and military and veteran status, or any other basis protected by local, state or federal law. To the greatest extent possible, it is the policy of BHA to give preference in employment to BHA residents, leased housing residents, and low-income persons. As a housing authority, we recognize the historical role that residential racial segregation has played in the City of Boston. The BHA of today and in the future will actively address and dismantle barriers to becoming a diverse, equitable, and inclusive city.

ABOUT THE JOB: 
The Assistant Director of Rental Assistance Programs reports directly to the Director of Rental Assistance Programs. Under the supervision of the Director, this position is responsible for the administration, operations, and cost-effective management of the Leased Housing Division's Rental Assistance programs. Specific areas of responsibility include the daily supervision of Renewal Managers and other staff on Rental Assistance team.

Duties & Responsibilities:

• Direct supervision of managers and caseworkers to ensure BHA is meeting goals related to program compliance and customer service.

• On a daily basis, works under the supervision of the Director of Rental Assistance to administer and manage the function and policy compliance requirements of Rental Assistance programs administered by the agency.

• Manages and trains staff assigned to the above referenced areas, including conducting or facilitating in-house training sessions as necessary to ensure staff are kept informed of pertinent changes in program requirements internal procedures, rules and compliance standards.

• Monitors staff for overall programmatic and regulatory compliance.

• Prepares regular written reports to the Director of Rental Assistance Programs on staffing performance including, but not limited to: data reporting requirements, auditing compliance, customer service, and case management.

• Drafts department correspondence related to policies and procedures as necessary.

• Monitor staff and supervisor staff performance in alignment with Leased Housings reporting requirements and develop and implement changes to business processes where needed.

• Ensure a high level of customer service amongst direct reports and maintain a positive public image of the agency.

• Troubleshoot organizational and operational inefficiencies to streamline and improve internal processes and business practices.

• Assists the Director in resolving complex operational and human resources issues as they arise.

• Serves as a liaison to other city and state agencies and other affordable housing industry partners, and represents the Agency by participating in community and industry activities to ensure a high degree of positive visibility.

• Serve as an escalation point for issues that cannot be resolved by directly supervised staff and work to respond to inquiries from BHA Administration.

• Perform other duties as assigned.

Minimum Qualifications & Experience:

Bilingual candidates are encouraged to apply.

Please submit a cover letter and resume to:  jobs@bostonhousing.org
Please be sure to identify the full name of the position your are applying for.
Thank you.