Director of Owner Services and Quality Control

Unit: Exempt

Department: Leased Housing

Grade: 15A

Salary Range: $101,000.00 - $131,000.00

Posting Date: Friday, February 14, 2025

Application Deadline: Friday, February 28, 2025

Application Procedure:

Please submit a cover letter and resume detailing your qualification. No phone calls or letters. Submit your resume, cover letter, and any additional materials to jobs@bostonhousing.org Deadline: Friday, February 28, 2025. Please be sure to identify the position you are applying for

General Description:

ABOUT US: Boston Housing Authority (BHA) fosters sustainable communities by providing quality affordable housing, bringing stability, opportunity, and peace of mind to thousands of low and moderate-income families across Greater Boston and the City of Boston as a whole. As the largest provider of affordable housing in Boston, one of the most expensive cities in the country, BHA understands housing as a crucial platform for individual, household, and community stability. Through its Public Housing communities and Section 8 rental assistance programs, BHA provides housing assistance and services to more than 58,000 low and moderate-income households, including families with children, older adults, and individuals with disabilities. In all aspects of our operations, internally and externally, BHA is committed to breaking down the barriers to racial equity and justice in housing and related fields that disproportionately impact Black, Indigenous, and people of color (BIPOC) communities.

DIVERSITY AND INCLUSION: As a proud Equal Opportunity Employer, qualified applicants receive consideration for employment without regard to race, national origin, age, sex, religion, physical or mental disability, genetic information, sexual orientation, gender identity, gender expression, marital status, and military and veteran status, or any other basis protected by local, state or federal law. To the greatest extent possible, it is the policy of BHA to give preference in employment to BHA residents, leased housing residents, and low-income persons. As a housing authority, we recognize the historical role that residential racial segregation has played in the City of Boston. The BHA of today and in the future will actively address and dismantle barriers to becoming a diverse, equitable, and inclusive city.

ABOUT THE JOB: The Director of Owner Services and Quality Control for Rental Assistance Programs reports directly to Chief Officer of Leased Housing Admissions. This position assumes responsibility for the cost; effective administration, management of the Owner Services Quality Control aspect relating to the administration of Leased Housing Divisions Rental Assistance Programs. Specific areas of responsibility include the daily supervision of all staff assigned to the Assistant Director of Owner Services and Quality Control for Rental Assistance Programs. The Director has compliance oversight of other voucher programs, including but not limited Massachusetts Rental Voucher Program, the Family Self-Sufficiency (FSS) Program, the Family Unification Program (FUP), the Foster Youth to Independence (FYI) Program, the Veterans Affairs Supportive Housing (VASH), and the City Funded Voucher program.

Duties & Responsibilities:

• Lead and oversee the Owner Services and Quality Control department, ensuring the effective delivery of services to owners participating in Boston Housing Authority (BHA) housing programs.

• Develop and implement policies and procedures to enhance program compliance and improve service delivery for owners and program participants.

• Directly supervise the Assistant Director of Owner Services and Quality Control and provide guidance to the team in conducting regular reviews of program files to ensure compliance with agency standards and regulations.

• Collaborate with other departments and stakeholders to align goals and strategies related to housing assistance programs.

• Monitor and analyze data related to owner services and program outcomes, making recommendations for improvements based on findings.

• Prepare and present regular reports to senior management on program performance, compliance metrics, and customer service initiatives.

• Develop training and professional development programs for staff to ensure they remain informed of changes in regulations, policies, and best practices.

• Establish and maintain positive relationships with owners, community organizations, and other housing agencies to promote collaboration and enhance program visibility.

• Identify and address operational inefficiencies within the Owner Services and Quality Control department, implementing solutions that streamline processes and improve service delivery.

• Oversee the development and maintenance of the Owner Portal, ensuring it meets the needs of owners and aligns with the agency objectives.

• Ensure a high level of customer service is maintained across all interactions with owners, promoting a positive public image for the agency.

• Perform other duties as assigned by senior management.

Minimum Qualifications & Experience:

A Bachelor's degree in business, economics, real estate, public administration or a related field is required. Five to seven years of broad based management experience including staff supervision and training in rental assistance programs is required. Demonstrated knowledge of federal and state low income housing program administration, including specific experience with the Section 8 program, the Code of Federal Regulations and the Code of Massachusetts Regulations is also required. Familiarity with the Massachusetts State Sanitary Code and Massachusetts landlord and tenant law are preferred. The successful candidate for this position shall also possess excellent verbal and written communication skills, in addition to presentation and negotiation skills. The candidate must be able to produce organized and coherent writing and apply complex fact patterns to program rules and BHA Policy. The ability to speak a second language is preferred.
Writing sample required.

BHA BENEFITS: BHA's generous benefits package includes 14 paid Holidays, 4 Personal Days, 3 weeks of vacation, 3 weeks of paid sick leave, MBTA discount, participation in the City's pension plan, and healthcare through the Commonwealth, and much more.