First Home Program Client Support

Unit: Exempt (1 Year Contract with Benefits)

Department: Leased Housing

Grade: 8

Salary Range: $60,182.69 - $69,647.61

Posting Date: Tuesday, March 25, 2025

Application Deadline: Tuesday, April 8, 2025

Application Procedure:

Please submit a cover letter and resume detailing your qualification. No phone calls or letters. Submit your resume, cover letter, and any additional materials to jobs@bostonhousing.org. Deadline: Tuesday, April 8, 2025. Please be sure to identify the position you are applying for.

General Description:

ABOUT US:
Boston Housing Authority (BHA) fosters sustainable communities by providing quality affordable housing, bringing stability, opportunity, and peace of mind to thousands of low and moderate-income families across Greater Boston and the City of Boston as a whole. As the largest provider of affordable housing in Boston, one of the most expensive cities in the country, BHA understands housing as a crucial platform for individual, household, and community stability. Through its Public Housing communities and Section 8 rental assistance programs, BHA provides housing assistance and services to more than 58,000 low and moderate-income households, including families with children, older adults, and individuals with disabilities. In all aspects of our operations, internally and externally, BHA is committed to breaking down the barriers to racial equity and justice in housing and related fields that disproportionately impact Black, Indigenous, and people of color (BIPOC) communities.

DIVERSITY AND INCLUSION: 
As a proud to be an Equal Opportunity Employer, qualified applicants receive consideration for employment without regard to race, national origin, age, sex, religion, physical or mental disability, genetic information, sexual orientation, gender identity, gender expression, marital status, and military and veteran status, or any other basis protected by local, state or federal law. To the greatest extent possible, it is the policy of BHA to give preference in employment to BHA residents, leased housing residents, and low-income persons. As a housing authority, we recognize the historical role that residential racial segregation has played in the City of Boston. The BHA of today and in the future will actively address and dismantle barriers to becoming a diverse, equitable, and inclusive city.

ABOUT THE JOB: 
We are looking for an organized and mission-driven individual who is committed to advancing economic equity and building generational wealth through homeownership.

Duties & Responsibilities:

• Work directly with the Senior Homeownership Advisor and Section 8 Homeownership Coordinator to support various administrative, analytic, and organizational needs of BHA"s homeownership program.

• Provide one on one customer support to all BHA homebuyers through phone call, email, or in person events to educate buyers the home buying process and support buyers through multiple first time home buying programs including City of Boston and MHP financial assistance and mortgage programs.

• Maintain communication with program participants - including asking follow-up questions, responding to their emails and phone calls, and giving updates where necessary.

• Become familiar with the various forms of homebuyer assistance programs and ongoing homeowner resources available across agencies and organizations.

• Support clients through all stages of home buying from applicant stage to mortgage pre-approval to property closing including as a liaison between client, lender, and agents.

Minimum Qualifications & Experience: Candidates with experience related to real estate, urban planning, urban policy, economics, finance, human services, or any related field.
Successful candidates should demonstrate all or most of the following:

• General knowledge of home buying process, or ability to quickly learn key information.
• High level of organizational skill, especially when handling data.
• Dedication to addressing structural wealth inequality through economic growth and homeownership.
• Proficient written and verbal communication skills for a wide range of audiences, especially regarding potentially stressful or sensitive topics​​.

BHA BENEFITS: