Housing Specialist II

Unit: Teamster

Department: Leased Housing

Grade: 9

Salary Range: Starting Salary:: $67,989.14

Posting Date: Thursday, June 25, 2026

Application Deadline: Thursday, July 9, 2026

Application Procedure: Please submit a cover letter and resume detailing your qualification. No phone calls or letters. Submit your resume, cover letter, and any additional materials to jobs@bostonhousing.org. Deadline: Thursday, July 09, 2026. Please be sure to identify the position you are applying for.

General Description: This is a hybrid office/remote position. Reports to a Manager in the Leased Housing Division. The Housing Specialist II is responsible for all duties relating to clients eligible for BHA leased housing programs, including but not limited to: certification of initial and continued eligibility, redetermination of participant income upon request, preparation and execution of all necessary documents Department and the BHA. The Housing Specialist II shall be responsible for taking on special projects related to department wide backlogs, including late recertification’s and required corrections, to complete leasing associated initial occupancy and relocation, serving as a primary point of contact for owners with BHA clients as tenants, and serving as a liaison for owners and tenants with other divisions of the Leased Housing.

Duties & Responsibilities:

• Determines program eligibility, voucher size and applicable payment standards in calculating total tenant share for applicant and participant families in accordance with HUD or DHCD regulations and BHA policy.
• Collects income, asset, and deduction verification in accordance with Federal Regulations, BHA policy and business practices.
• Calculates family’s annual income in accordance with BHA policy by reviewing information including, but not limited to, family eligibility questionnaire, pay stubs, benefits statements, and statements from financial institutions, and other verification related to eligible expenses and deductions to annual income.
• Counsels family on program requirements, including, but not limited to reporting requirements, family obligations, requests for relocation and the impact of proposed rent increases.
• Counsels clients on program requirements and housing search. 
• Counsels clients individually during the housing search; monitors voucher expiration, recommends extensions of time and cancels certificates upon expiration. 
• Receives the Request for Lease Approval and refers to the Leased Housing Inspections Department for scheduling. 
• Provides guidance on requests for rent increases to tenant and property owner concerning the tenant’s ability to maintain affordability for the unit.
• Responds timely to requests and inquiries from clients and staff, by phone, in person and by written communications.
• Works collaboratively with clients, owners, and other stakeholders to provide the information, services or assistance needed in a timely and professional manner. 
• Competes all certifications in a timely manner to ensure proper notice and prompt payment to the landlord and family. 
• Enters accurate information into the BHA system of record and completes accurate and timely 50058s for submission to HUD.
• Maintains required correspondence and documents in client electronic files per Leased Housing’s required protocol.
• Notifies program applicants, participants, and owners in a timely manner of the results of program transactions.
• Understands and applies HUD or DHCD regulations, and BHA policies and procedures.
• Works collaboratively with Leased Housing’s quality control team to correct errors.
• Reviews and takes appropriate action for program non-compliance, including recommending proposed termination of assistance.
• Helps on caseloads with extensive late reexaminations, audit returns, and vacant caseloads.
• As directed by the supervisor, helps or training to staff on complex case files or returns from the internal audit process that require correction.
• Suggests improvements to operations as they become apparent during the performance of daily job responsibilities.
• Performs other related housing specialist duties as required.

Minimum Qualifications & Experience: High school diploma or GED is required. A Bachelor's Degree is preferred. Two or more years of experience as a BHA Leasing Officer or BHA Admission Specialist. Demonstrated ability to assess eligibility with accuracy and resolve complex related matters. Relevant experience may be substituted for education requirements. The capacity to perform simple mathematical calculations quickly and accurately is required. Ability to communicate clearly and concisely both orally and in writing. Ability to relate positively and in a professional manner to persons of all races, ethnicities, income levels and age groups. Proficiency in a language other than English is highly desirable.

BHA BENEFITS:
BHA’s generous benefits package includes 14 paid holidays, 3 personal days, 2 weeks of vacation, 3 weeks of paid sick leave, MBTA discount, participation in the City’s pension plan, and healthcare through the Commonwealth, and much more.

ABOUT US:
Boston Housing Authority (BHA) fosters sustainable communities by providing quality affordable housing, bringing stability, opportunity, and peace of mind to thousands of low and moderate-income families across Greater Boston and the City of Boston as a whole. As the largest provider of affordable housing in Boston, one of the most expensive cities in the country, BHA understands housing as a crucial platform for individual, household, and community stability. Through its Public Housing communities and Section 8 rental assistance programs, BHA provides housing assistance and services to more than 58,000 low and moderate-income households, including families with children, older adults, and individuals with disabilities. In all aspects of our operations, internally and externally, BHA is committed to breaking down the barriers to racial equity and justice in housing and related fields that disproportionately impact Black, Indigenous, and people of color (BIPOC) communities.

EQUAL OPPORTUNITY:
BHA is a proud to be an Equal Opportunity Employer, and qualified applicants receive consideration for employment without regard to race, national origin, age, sex, religion, physical or mental disability, genetic information, sexual orientation, gender identity, gender expression, marital status, and military and veteran status, or any other basis protected by local, state or federal law. To the greatest extent possible, it is the policy of BHA to give preference in employment to BHA public housing and leased housing residents, and to low-income persons.