Hearing Officer

Unit: Exempt

Department: GRIEVANCIES AND APPEALS

Grade: 10

Salary Range: SALARY RANGE: $70,770.37 - $83,123.46

Posting Date: Wednesday, February 4, 2026

Application Deadline: Wednesday, February 18, 2026

Application Procedure: Please submit a cover letter and resume detailing your qualification.  No phone calls or letters. Submit your resume, cover letter, and any additional materials to jobs@bostonhousing.org. Deadline: Wednesday, February 18, 2026.  Please be sure to identify the position you are applying for.

General Description:

ABOUT THE JOB:
Under the supervision of the Director of Grievances and Appeals, or his/her designee, the Hearing Officer will conduct administrative appeals within the agency and issue written decisions. Works fairly independently, requiring minimum supervision and guidance.

*Law students and recent law school graduates encouraged to apply.

Duties & Responsibilities:

• Hears appeals brought by public housing and Section 8 applicants, Section 8 program participants, and public housing residents of certain BHA actions, including secondary appeals when applicable. Issues written decisions for each hearing based on applicable law and policy. Drafts any necessary related correspondence.
• Engages in paralegal work including legal research as required by the Director.
• Occasionally reviews requests for reasonable accommodations and makes recommendations to the Director.
• Occasionally reviews requests for hearings and continuances and makes recommendations to the Director.
• Occasionally responds to inquiries from other BHA staff and outside parties regarding general Department matters.
• Assists with the coordination and the scheduling of all appeal hearings.
• Assists in training new Department employees.
• Maintains hearing records/files and the Department database.
• Occasionally performs general administrative tasks such as filing, copying, preparing mailings, answering the Department phone, and processing incoming mail.
• Performs other duties as assigned.

Minimum Qualifications & Experience: A Bachelor’s degree is required, advanced degree preferred. Excellent analytical and writing skills sufficient to draft sound hearing decisions is essential. Ability to interpret regulations and policies and apply to unique facts. Ability to communicate with a diverse client base. Must be able to handle a heavy workload, independently prioritize work, and meet deadlines. Experience in government or subsidized housing preferred. Must be able to responsibly handle confidential information and exercise good judgment. Bilingual applicants are encouraged to apply.
 
BHA BENEFITS:
BHA’s generous benefits package includes 14 paid holidays, 3 personal days, 2 weeks of vacation, 3 weeks of paid sick leave, MBTA discount, participation in the City’s pension plan, and healthcare through the Commonwealth, and much more.
                                                      
ABOUT US:
Boston Housing Authority (BHA) fosters sustainable communities by providing quality affordable housing, bringing stability, opportunity, and peace of mind to thousands of low and moderate-income families across Greater Boston and the City of Boston as a whole. As the largest provider of affordable housing in Boston, one of the most expensive cities in the country, BHA understands housing as a crucial platform for individual, household, and community stability. Through our public housing communities and rental assistance programs, BHA provides housing assistance and services to more than 62,000 low and moderate-income households, including families with children, older adults, and individuals with disabilities. As a housing authority, we recognize the historical role that residential segregation has played in the City of Boston. In all aspects of our operations, internally and externally, BHA is committed to breaking down the barriers to justice in housing and related fields that disproportionately impact the communities we serve.

EQUAL OPPORTUNITY:
BHA is a proud to be an Equal Opportunity Employer, and qualified applicants receive consideration for employment without regard to race, national origin, age, sex, religion, physical or mental disability, genetic information, sexual orientation, gender identity, gender expression, marital status, and military and veteran status, or any other basis protected by local, state or federal law. To the greatest extent possible, it is the policy of BHA to give preference in employment to BHA public housing and leased housing residents, and to low-income persons.