Director of Risk Management

Unit: Exempt

Grade: 16

Salary Range: 116,412.24 - $151,118.78

Posting Date: Monday, November 24, 2025

Application Deadline: Monday, December 8, 2025

Application Procedure: Please submit a cover letter and resume detailing your qualification.  No phone calls or letters. Submit your resume, cover letter, and any additional materials to jobs@bostonhousing.org. Deadline: Monday, December 8, 2025.  Please be sure to identify the position you are applying for.

General Description:
ABOUT THE JOB:
Reporting to the General Counsel, the Director of Risk Management oversees the Risk Management Department and plans, organizes, leads, and controls the activities of the Authority to minimize the adverse effects of accidental losses on the Authority at reasonable cost utilizing risk control and risk financing techniques. This includes the management of the Authority's insurance and self-insurance programs, tort defense, workers' compensation program, and safety program. The position involves risk administration, risk assessment, risk control, and risk financing.

Duties & Responsibilities: Insurance and Self-Insurance:

• Administer the Authority's self-insurance programs for tort liability.
• Work with the Independent Auditors of the Authority to oversee the Self Insurance Program, its management, and adequacy.
• Where insurance is chosen as the risk transfer device, decide on the necessary coverages, purchase the coverages and manage the insurance policies.
• In accordance with the Authority's procurement requirements, procure insurance policies for workers' compensation, property, public officials, and others.
• Administer the Authority's insurance programs and prepare payment requisitions for premiums.
• File insurance claims and handle all claims brought on behalf of the Authority against its insurance policies from inception to disposition.
• Direct the Authority's subrogation resource recovery program responsible for collecting on behalf of the Authority all monies due it for damage done to its property by others.
• Establish reserves for the settlement of all negligence claims against the Authority and all associated expenses. Maintain a system for regularly reviewing all claims, including the adequacy of reserves, and the proper direction of legal actions.
• Work with U.S. Department of Housing and Development and the Massachusetts Executive Office of Housing and Livable Communities in assuring compliance with their regulations and requirements for insurance and contracts, the Self Insurance Program and the handling of claims in suit.

Oversee Defense of Tort and Other Claims:

• Develop and implement incident reporting systems.
• Handle the receipt, investigation, handling and settlement of all claims of negligence, discrimination, employment, and other torts against the Authority.
• Assign, coordinate and direct the efforts of all attorneys, employees, insurance companies, and adjusters.
• Negotiate with residents and staff who have brought claims against the Authority.
• Represent or arrange for representation of the Authority in all trials, mediation, arbitration, case evaluation, and dispute resolution matters mandated by the courts.
• Liaison with Authority staff to provide records and information for discovery.
• Advise the General Counsel and senior Authority staff on the case status, settlements, and other resolutions.
• Monitor legal and other expenses for defense.
• Attend trials, appeals and depositions.

Workers' Compensation:

• Oversee the Authority's workers' compensation program.
• Oversee investigation of industrial accidents and all workers' compensation claims from inception to disposition. Supervise the Workers' Compensation Manager.
• Insure that the Authority is represented at the Department of Industrial Accidents and monitor all DIA proceedings.
• Coordinate with Human Resources, Finance and Accounts, and the Operations Department regarding employee absences related to workers' compensation claims.

Safety Program:

• Coordinate with the Operations Department, the Human Resources Department, and the Finance and Accounts Department for the correction of site safety issues.
• Provide for all site safety throughout the Authority, including continuing safety inspections of all operating facilities and playgrounds of the Authority.
• Provide for the safety of the Authority's fleet, handle all claims and accidents, and insure that vehicles are properly assigned, used and disposed of when necessary. Plan for updating the fleet and insure vehicles added and deleted. Organize and maintain the database of motor vehicle records of all employees of the Authority to ensure that only safe drivers are driving Authority vehicles.
• Serve on committees aimed at developing policies, procedures and programs to reduce employment related injuries and negligence claims against the Authority.
• Advise the Authority's Employment Reasonable Accommodation Committee ("ERAC") when needed.

Procurement and Contract Support:

• Provide guidance to others within the Authority, such as property management, real estate development, capital construction, and others, in their choice of a risk transfer device and review the choices for adequacy while assisting in the preparation of specifications for the same.
• Establish and maintain the Authority's Certificates of Insurance database to ensure that all vendors and contractors have furnished the Authority with proper certificates of insurance.

General:

• Manage the Risk Management Department budget.
• Supervise Risk Management Department staff
• Perform other related duties as required.

Minimum Qualifications & Experience: A Bachelor's degree is required, with a concentration in Risk Management, Business Administration, or a related field preferred. Law degree preferred. Knowledge of risk management, insurance, workers' compensation law, procedures of the Department of Industrial Accidents, and the Commonwealth Court System. At least five (5) years of experience in claims management, including workers' compensation, general liability, auto liability, and property claims highly preferred. Knowledge of medical terminology and medical evaluation. Knowledge of Risk Management techniques and the marketplace for the various Risk Management coverages. Strong interpersonal and negotiation skills. Ability to effectively motivate and supervise others. Superior communication skills (written and verbal) and superior organizational skills. Ability to exercise good judgment and be highly detail-oriented.
 
BHA BENEFITS:
​BHA’s generous benefits package includes 14 paid holidays, 4 personal days, 3 weeks of vacation, 3 weeks of paid sick leave, MBTA discount, participation in the City’s pension plan, and healthcare through the Commonwealth, and much more.
 
ABOUT US:
Boston Housing Authority (BHA) fosters sustainable communities by providing quality affordable housing, bringing stability, opportunity, and peace of mind to thousands of low and moderate-income families across Greater Boston and the City of Boston as a whole. As the largest provider of affordable housing in Boston, one of the most expensive cities in the country, BHA understands housing as a crucial platform for individual, household, and community stability. Through our public housing communities and rental assistance programs, BHA provides housing assistance and services to more than 62,000 low and moderate-income households, including families with children, older adults, and individuals with disabilities. As a housing authority, we recognize the historical role that residential segregation has played in the City of Boston. In all aspects of our operations, internally and externally, BHA is committed to breaking down the barriers to justice in housing and related fields that disproportionately impact the communities we serve.
 
EQUAL OPPORTUNITY:
BHA is a proud to be an Equal Opportunity Employer, and qualified applicants receive consideration for employment without regard to race, national origin, age, sex, religion, physical or mental disability, genetic information, sexual orientation, gender identity, gender expression, marital status, and military and veteran status, or any other basis protected by local, state or federal law. To the greatest extent possible, it is the policy of BHA to give preference in employment to BHA public housing and leased housing residents, and to low-income persons.