Data Center Services Administrator

Unit: Exempt

Grade: 14

Salary Range: $84,499.57 - $106,740.79

Posting Date: Tuesday, August 12, 2025

Application Deadline: Tuesday, August 26, 2025

Application Procedure: Please submit a cover letter and resume detailing your qualification.  No phone calls or letters. Submit your resume, cover letter, and any additional materials to jobs@bostonhousing.org. Deadline: Tuesday, August 26, 2025.  Please be sure to identify the position you are applying for.

General Description: Under the supervision of the Senior Assistant Director of IT oversees the operation of and management of the Boston housing Authority's ("BHA") Data Center hardware and software, Headquarters and Colocation Local Area Network (LAN), VMware virtual and physical infrastructure and VoIP PBX administration. The Data Services Administrator is responsible for the day-to-day performance, integrity, security and reliability of all BHA data center services as well as the daily administration of the BHA's VoIP PBX system. The Data Center Services Administrator will be responsible for the day-to-day back-up and recovery of servers and user data. The Data Center Services Administrator will support the Senior Assistant Director of IT in setting strategy and creating and implementing plans for the future configuration of the BHA data center, network and telephony solutions. In addition, the Data center Services Administrator will work with BHA staff to analyze their computing needs and for developing solutions to fit those needs.

Duties & Responsibilities:

• Oversee the data services of the BHA's Chauncy St. data center as well as the BHA's Andover Tier Point colocation data center/disaster recovery site and services
• Install, configure and manage data center hardware and software
• Manage and maintain the virtual VDI environment host hardware and storage SAN
• Manage and maintain virtual and physical data center networks including but not limited to the Headquarters LAN
• Administer and maintain the BHA's Data Domain and software back-up systems
• Administer and maintain the BHA's Mitel Voice over Internet Protocol (VolP) PBX
• Administer and maintain the BHA's fax server
• Coordinate with vendors for annual support for both software and hardware
• Provide desktop support and provide Help Desk coverage as needed
• Responds to system problems and restores system functions as required
• Participates in BHA training as necessary
• Works with staff and vendors to implement upgrades
• Provide change management and documentation as required
• Works well independently and as a member of a team
• Other duties as assigned

Minimum Qualifications & Experience: A bachelor's degree in Computer Science or related subject and/or equivalent work experience preferred. The candidate must have 5 to 8 years hands-on experience working with VMware, Wintel servers and PCs; including Windows PC and server operating systems, networking and Voice over Internet Protocol (VoIP) preferably for a large enterprise or public organization. Candidates must also have experience with Cisco routers and switches, SQL, Veeam, Back-up Exec and storage area networks. Must possess strong communication skills and user support abilities as well as work well independently as well as part of the IT team. A valid Massachusetts driver's license is required.
 
BHA BENEFITS: 
BHA’s generous benefits package includes 14 paid holidays, 4 personal days, 3 weeks of vacation, 3 weeks of paid sick leave, MBTA discount, participation in the City’s pension plan, and healthcare through the Commonwealth, and much more.

ABOUT US:
Boston Housing Authority (BHA) fosters sustainable communities by providing quality affordable housing, bringing stability, opportunity, and peace of mind to thousands of low and moderate-income families across Greater Boston and the City of Boston as a whole. As the largest provider of affordable housing in Boston, one of the most expensive cities in the country, BHA understands housing as a crucial platform for individual, household, and community stability. Through our public housing communities and rental assistance programs, BHA provides housing assistance and services to more than 62,000 low and moderate-income households, including families with children, older adults, and individuals with disabilities. As a housing authority, we recognize the historical role that residential segregation has played in the City of Boston. In all aspects of our operations, internally and externally, BHA is committed to breaking down the barriers to justice in housing and related fields that disproportionately impact the communities we serve.

EQUAL OPPORTUNITY:
BHA is a proud to be an Equal Opportunity Employer, and qualified applicants receive consideration for employment without regard to race, national origin, age, sex, religion, physical or mental disability, genetic information, sexual orientation, gender identity, gender expression, marital status, and military and veteran status, or any other basis protected by local, state or federal law. To the greatest extent possible, it is the policy of BHA to give preference in employment to BHA public housing and leased housing residents, and to low-income persons.