Chapter - 1 : Introduction
Chapter - 2 : General Overview
Chapter - 3 : Analyzing a Reasonable Accommodation Request
Chapter - 4 : How to Request a Reasonable Accommodation
Chapter - 5 : Reasonable Accommodation Requests Related to Findings of Program Ineligibility, Lease Violations, or Program Violations
Chapter - 6 : Reasonable Accommodation Transfer Requests
Chapter - 7 : Communication-Related Requests
Chapter - 8 : Requests Related to Live-in Personal Care Attendants
Chapter - 9 : Decisions on Reasonable Accommodation Requests
Chapter - 10 : Reasonable Accommodations and Appeals
Chapter - 11 : Contacts for Further Assistance
Chapter - 12 : Development of Procedures and Employee Training
Chapter - 13 : Management of Personal Information and Confidentiality
Chapter - 14 : Legal Compliance and Controlling Authority
Chapter - 15 : Appendix: Boston Housing Authority Assistance and Service Animal Policy
